Director, Quality and Performance

📋 Description

• Lead the global Quality & Performance org (QA, Training, Documentation, Process Optimization).
• Drive improvements in SOC consistency, efficiency, and operational excellence across regions.
• Establish, own, and improve the quality framework to align service delivery with standards.
• Oversee SOC training programs to ensure analysts are prepared globally.
• Ensure SOC documentation is complete, current, and governed with cadence.
• Lead cross-functional process improvements across all SOC functions.

🎯 Requirements

• Demonstrated experience leading quality, training, or operational excellence programs within a technical or SOC environment.
• Strong background in driving organizational change and influencing cross-functional teams.
• Expertise in building and managing quality assurance frameworks and process-improvement methodologies.
• Proven ability to create structured training programs, documentation standards, and continuous improvement cycles.
• Exceptional communication and stakeholder-management skills, with the ability to simplify complexity and drive alignment.
• Analytical mindset with comfort around metrics, KPIs, operational baselines, and performance reporting.

🎁 Benefits

• Remote-first working model; remote work is the primary option, with some roles hybrid.
• Great team spirit and collaborative culture.
• Employee-led diversity and inclusion networks.
• Charity and volunteer initiatives.
• Global sustainability programs.
• Wellbeing programs including fitness, trivia, and webinars.