Director, Public Sector Customer Success

Added
4 days ago
Type
Full time
Salary
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Related skills

data analytics saas public sector cloud computing fedramp

πŸ“‹ Description

  • Define strategy and execution plan for Federal/Public Sector CS.
  • Drive renewal rates and growth in key government accounts.
  • Lead and develop a high-performing CS team for adoption and retention.
  • Create lifecycle processes tailored to public sector procurement cycles.
  • Build strategic relationships with major government customers.
  • Use data analytics to optimize CS programs and outcomes.

🎯 Requirements

  • 12+ years in CS/Strategic/Renewal Sales or Consulting in software/SaaS.
  • 5+ years in leadership/management, building high-performing teams.
  • Deep Federal/Public Sector experience, FedRAMP, cloud security.
  • Data-driven, able to analyze and make decisions.
  • Excellent business acumen with exec-facing communication.
  • Bachelor's degree required; Master's/MBA a plus.

🎁 Benefits

  • Total Rewards program with equity and benefits.
  • Health, dental, vision; 401(k) and FSA.
  • Paid leave including PTO and parental leave.
  • Immersive in-person onboarding across global offices.
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