Establish and grow the Professional Services function aligned with company goals.
Build scalable PS ops: offerings, utilization, delivery, cross-functional alignment.
Lead, coach, and scale the team with clear performance metrics.
Model accountability, transparency, and customer obsession to deliver impact.
Own the PS P&L: revenue targets and gross margin.
Partner with Marketing and Sales to drive impact and enterprise deals.

🎯 Requirements

15+ years in B2B SaaS professional services, incl. 5+ years at director level.
Proven metrics ownership: PS revenue, utilization, gross margins.
Delivers outcomes through effective leadership of PS teams.
High emotional intelligence and composure in escalated situations.
Strong background serving technical/developer audiences (APIs, tools).
Able to discuss MCP/ADKs, APIs, authentication, webhooks, SDKs, data models.

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