Director, Professional Services and Delivery

Added
6 days ago
Type
Full time
Salary
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Related skills

analytics partnerships enterprise software leadership sow management

πŸ“‹ Description

  • Lead Onboarding, Partner Delivery, TAM, and Delivery escalations teams.
  • Standardize the First 90 Days onboarding experience.
  • Build scalable framework to enable the global partner network.
  • Guide TAMs to drive long-term adoption within enterprise accounts.
  • Optimize scoped engagements (SOWs) and critical account escalations.
  • Align with Sales, Partner, Product, and Engineering leadership to hit KPIs.

🎯 Requirements

  • Enterprise software delivery leadership
  • Experience scaling professional services teams
  • Strong partner ecosystem experience
  • Proven KPI delivery (CSAT, Time-to-Value)
  • Program management or TAM coordination

🎁 Benefits

  • Distributed team with optional Boston office
  • 401k with company match after six months
  • Annual profit-sharing bonus
  • PTO: at least 4 weeks + 15 holidays
  • Coworking stipend up to $400/month
  • Lifestyle Savings Account for development and remote work
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