Related skills
aws rest oauth saml soap📋 Description
- Lead enterprise support transformation to differentiate Workato.
- Build AI-enabled, scalable support for enterprise customers.
- Create Named Engineer model for top 20 accounts.
- Oversee cross-functional handoffs and customer outcomes.
- Grow and mentor Philippines team and India extension.
- Partner with Product & Engineering to close feedback loops.
🎯 Requirements
- 10+ years enterprise support; 2–4 years in senior manager role.
- Hands-on with legacy iPaaS platforms.
- Proven track record improving support operations: resolution time, escalation rates, CSAT.
- Experience leading teams in the Philippines or broader APAC.
- REST/SOAP APIs, OAuth, SAML/SSO, event-driven architecture.
- Cloud infrastructure (AWS/Azure/GCP) and Workato SDK/recipe framework.
🎁 Benefits
- Flexible, trust-based culture that empowers ownership.
- Vibrant, dynamic work environment with benefits.
- Balance productivity with self-care.
- Opportunity to lead transformative work with enterprise customers.
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