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pagerduty aws itil service management release management📋 Description
- Senior operational leader for India engineering hub.
- Partner with global heads of Service Management, L3 Support, Release Management.
- Provide cohesive site leadership and drive regional excellence.
- Lead Major Incident response and hands-on during critical events.
- Lead Service Management, L3 Support, Release Management for a large SaaS platform.
- Translate global strategies into unified regional execution and standards.
🎯 Requirements
- 10+ years in technology operations.
- 5+ years in people management leading technical teams.
- Proven site/regional leadership for globally distributed tech ops in a matrix.
- Senior expertise in Service Management (Major Incident), L3, Release Management for SaaS.
- ITIL/Agile/PM certifications desirable.
- Experience with ITSM and scaled Agile frameworks.
- Proficiency with Atlassian Suite, PagerDuty, Harness, Jenkins; Cloud (GCP/AWS).
- Direct site lead experience for regional office and crisis leadership.
🎁 Benefits
- Winning culture and diverse, inclusive environment.
- Opportunities to lead at scale across India engineering hub.
- Developed, rewarded, and connected culture.
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