Director, Performance Economics (Customer Retention)

📋 Description

• Oversee payment programs to support client retention and financial stability.
• Design and implement innovative programs to boost client retention.
• Monitor retention metrics and address risks in value-based contracts.
• Partner with Finance and Actuary teams to align retention objectives.
• Regularly communicate retention updates to executive leadership.
• Other duties as assigned.

🎯 Requirements

• Bachelor’s degree; 8+ years in health care admin, health care biz development, or VBC.
• 5+ years of management experience.
• Advanced knowledge of VBC contracting models and government programs.
• Preferred: Master’s degree; expertise in MSSP and REACH.
• Strong leadership, strategic thinking, diplomacy, collaboration; data synthesis.
• Willing to travel up to 10%.

🎁 Benefits

• Flexible work schedules; remote options.
• Health, dental, vision insurance up to 80%.
• PTO: 21 days in first year.
• Two volunteer days and 11 holidays.
• 12 weeks parental leave; six weeks sabbatical after six years.
• 401(k) with up to 4% match; stock options.