Related skills
zendesk incident management playbooks on-call claude📋 Description
- Lead, coach, and develop a high-performing Payment Operations team.
- Set clear goals, conduct 1:1s, and deliver growth feedback.
- Drive hiring, onboarding, and retention for a world-class team.
- Create an environment where teams own decisions and outcomes.
- Champion people-first leadership and a strong team culture.
- Oversee day-to-day payments operations and SLAs.
🎯 Requirements
- 10+ years in payment ops or financial services, with 2+ years in leadership.
- Experience managing payment incident response under pressure.
- Strong understanding of payment systems, flows, reconciliation, settlements.
- Proven ability to lead and develop teams.
- Experience handling customer escalations with empathy.
- Data-driven with metrics, insights, and tools like Claude.
🎁 Benefits
- Start-up equity
- Health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Apple equipment + home office budget
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