Related skills
data analysis analytics sql leadership staffing📋 Description
- Define and drive performance metrics for patient support.
- Design scalable ops strategy for high-quality patient care.
- Lead talent management with competency frameworks and career paths.
- Partner to ensure staffing meets service levels and priorities.
- Staff across channels and resolve complex issues with dependencies.
- Influence cross-functional insights to improve products and services.
🎯 Requirements
- 8+ years in patient support; 5+ years of direct people management.
- Proven ability to scale healthcare support teams and operations.
- Partner with Workforce Management on staffing and capacity.
- Develop people and cultivate patient-centric team cultures.
- Diagnose capabilities and lead organizational redesigns.
- Data-driven with SQL; translate data into actionable insights.
🎁 Benefits
- Flex PTO 3-5 weeks + 11 paid holidays.
- Generous parental leave.
- Core Benefits: Medical, Dental, Vision, Life, AD&D.
- 401K option.
- Work-from-home perks: internet, coworking stipend, home office stipend.
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