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crm salesforce onboarding stakeholder management cross-functional leadership📋 Description
- Own onboarding for B2B partners; scalable, repeatable, high-quality.
- Lead post-sales partner operations: intake, prioritization, routing, resolution.
- Establish workflows, SLAs, and governance to improve speed and quality.
- Identify bottlenecks and implement improvements to partner satisfaction.
- Partner with Sales, Account Management, Support, and Product for seamless handoffs.
- Build and lead Partner Enablement: hiring, coaching, and programs.
🎯 Requirements
- 8+ years in partner operations, enablement, customer success, or post-sales.
- Proven people management and leadership experience.
- Experience designing and delivering training and enablement programs.
- Experience with CRM platforms (Salesforce or similar).
- Strong background in process design, workflow optimization, and operational execution.
- Proven ability to lead cross-functional initiatives in high-growth environments.
- Excellent communication and stakeholder management skills.
🎁 Benefits
- Unlimited Paid Time Off
- 9 paid holidays per year
- Company-paid health and dental coverage
- Short Term Disability and Vision plan
- Parental leave and Child Care Benefits
- Career development and training opportunities
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