Related skills
ai vendor management contract management workforce planning pmo📋 Description
- Lead blended workforce strategy: plan internal staff and BPO to meet SLAs.
- Oversee vendor relationships: accountable for BPO partners; manage performance.
- Optimize labor efficiency: monitor trends to improve utilization while preserving quality.
- Own the learning domain: lead training/content teams for day-one readiness.
- Drive AI-ready knowledge strategy: maintain knowledge bases for AI-driven automation.
- Define Shared Services PMO: set goals/KPIs; build PMO foundations.
🎯 Requirements
- Strong operator and people leader: manage managers and multi-layer teams.
- Analytical thinker: data-driven with workforce planning insights.
- Strategic builder: design and scale a Shared Services function.
- Player-coach: lead teams and also roll up sleeves in meetings.
- Experienced in high-growth, regulated environments: health tech/fintech.
- Forward-looking on technology: explore AI/automation in Ops.
🎁 Benefits
- We’re a remote-first company
- Health insurance through Aetna/MetLife (medical, dental, vision) with FSA/HSA
- 401K plan (ADP)
- Lifestyle Spending Account for health, wellness, and family care
- Monthly co-working space stipend
- Monthly work-from-home stipend
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