Lead and scale Ashby's Support Engineering org with Engineering and Product.
Oversee Managers and engineers; set vision for scalable support systems.
Design cross-functional processes to reduce escalations and improve supportability.
Build tooling and enablement to uplift the entire Support org.
Influence product direction via technical insights from support.

🎯 Requirements

Experience partnering with engineering to resolve production issues.
Pattern recognition in complex systems; design durable improvements.
Drive customer-centric technical leadership across teams.
Strong background in software engineering, infrastructure, or related systems.

🎁 Benefits

Time to do things the right way; avoid hacks.
Long stock option exercise window.
Unlimited PTO with four weeks recommended.
Twelve weeks fully paid family leave.
Generous equipment, software, and office budget.
$100/month education budget.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot