Related skills
itil pmp msp cissp connectwise📋 Description
- Oversee service delivery outcomes for MSP.
- Lead through managers; build metrics-driven culture.
- Deliver projects on time, on budget, with high quality.
- Own service strategy, performance, and improvements across clients.
🎯 Requirements
- Leadership in a service delivery org; MSP exp preferred.
- Metrics-driven operations: scorecards, forecasting, performance management.
- Strong people leadership: coaching, development, accountability.
- Knowledge of MSP service delivery: ticketing/SLA systems, escalations, docs.
- Technical credibility to set standards and escalate when needed.
- Strong written and verbal communication; client-focused decisions.
🎁 Benefits
- Hybrid work model with Calgary office.
- Autonomy to shape service operations and budget.
- Data-driven, metrics-focused leadership environment.
- Opportunity to partner with senior leadership on strategy.
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