Related skills
data analytics strategy customer success ai leadership📋 Description
- Provide strategic leadership for Global Scaled CS with 600 customers (1–20K ACV).
- Design CS strategies to drive adoption, renewals, and expansion.
- Own AI- and automation-enabled CS workflows, incl. scaled onboarding and risk ID.
- Drive operational excellence with processes, playbooks, segmentation, and tooling.
- Partner with Sales, Product, Marketing, Partnerships, and RevOps on lifecycle strategy.
- Use data to improve NRR, GRR, engagement, and CS efficiency.
🎯 Requirements
- 10+ years in CS, Account Management, or similar B2B SaaS leadership.
- Led a scaled book of business $20M+ ARR; exposure to $35–50M+ environments.
- 5+ years leading globally distributed teams.
- Proven ability to operate strategically and hands-on when needed.
- Experience building CS operating models using automation and technology.
- Strong data-driven decisions from customer data, product signals, and commercial insight.
🎁 Benefits
- Private health benefits and health cash plan
- Pension scheme: 5% matched
- A minimum of 25 days of annual leave per year
- Paid educational and wellbeing days off
- Home office setup budget
- Workation: Work from inspiring locations around the world (45 days annually)
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!