Director of Risk Operations

📋 Description

• Own end-to-end risk review for merchants and customers.
• Lead a team of six Fraud Investigators; set direction and processes.
• Balance strategy with hands-on investigations and coaching.
• Drive AI adoption to fraud workflows now.
• Develop scalable processes and thorough documentation.
• Collaborate cross-functionally with Sales, Compliance, and Fraud Analytics.

🎯 Requirements

• 6+ years in fraud operations, investigations, or risk in fintech.
• 2+ years people management; track record developing ICs.
• Direct experience with merchant fraud, POS financing, or B2B2C products.
• Familiarity with CFPB, FCRA, Reg E, UDAAP regulatory requirements.
• Data literate; proficient with Excel; SQL familiarity a plus.
• Excellent written communication; strong documentation skills.

🎁 Benefits

• Medical, dental, and vision coverage.
• 20 PTO days + 11 holidays.
• 401(k) with company match.
• Student Loan & Tuition Reimbursement.
• Commuter assistance.
• Parental leave.