Director of Product

📋 Description

• Define and evolve CX assurance product strategy aligned to customer needs and platform vision.
• Develop an outcome-driven product roadmap balancing innovation, regulation, and adoption.
• Assess market dynamics, regulatory changes, competition, and evolving CX channels.
• Own end-to-end product lifecycle from definition to launch and optimization.
• Collaborate with R&D, architecture, and data science to deliver scalable solutions.
• Drive backlog prioritization using risk- and value-based methods, considering regulation and demand.

🎯 Requirements

• Enterprise SaaS product management experience in multi-stakeholder environments.
• Strong CX background; experience with contact centers or CX platforms preferred.
• Understanding of voice, mobile messaging, collaboration, and digital channels.
• Familiarity with agentic AI architectures and CX workflows.
• Familiarity with AI/ML-driven products and analytics pipelines.
• Excellent communication; proven cross-functional influence; agile experience.

🎁 Benefits

• Remote-friendly, flexible work environment.
• Diverse, inclusive, DEIB-focused culture.
• Competitive compensation and growth opportunities.
• Global, collaborative team of innovators.
• Room to grow and shape the product and company direction.
• Values-driven culture: Deliver Excellence, Innovate Boldly, Integrity First, Embrace Curiosity.