Manage a team of Client Service Managers and On Call Reps servicing complex clients on time.
Lead internal sessions to ensure QA during planning and implementation.
Own and resolve standard and non-standard client requests and issues.
Propose cross-functional solutions to non-standard client requests.
Ensure client satisfaction for a portfolio of clients.
Collaborate with Case Managers, Discharge Planners, Attorneys, and physicians.

🎯 Requirements

Bachelor's degree (required)
4-8 years of managerial and/or healthcare experience
Experience in a high-pressure, customer-facing role
Excellent written and verbal English communication
Strong leadership and management abilities
Ability to adapt to change and manage high volumes of work

🎁 Benefits

Equal opportunity employer

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