Related skills
integrations customer service payroll leadership data-driven📋 Description
- Define and execute the global payroll client service vision.
- Design and lead a 24/7 service model, meeting SLAs and KPIs.
- Drive innovation and best-in-class payroll support across regions.
- Foster cross-functional collaboration with Payroll Ops, Compliance, Legal.
- Automate manual touchpoints and upskill the team.
- Partner with Product and Engineering to improve in-product payroll features.
🎯 Requirements
- Proven leadership in scaling payroll/HR service operations.
- Data-driven decision making to drive escalations and projects.
- Dignified, proactive leadership focused on coworker welfare.
- Experience with automation and integrations to cut manual work.
- Proactive, innovative mindset to enhance customer service.
- Fluent in English with strong interpersonal skills.
- Knowledge of customer service software and tools.
- Remote experience a plus.
🎁 Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (async)
- 16 weeks paid parental leave
- stock options
- learning budget
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