Build and scale a high-performing member support operation
Own the full support ecosystem: team, tools, workflows, performance
Design and optimize support systems (Zendesk) and service standards
Translate support data into actionable insights to improve product and retention
Serve as the voice of the member across the organization
Lead with a customer-first, mission-driven culture

🎯 Requirements

3-5 years leading member support or customer service teams
Startup or growth-stage SaaS experience
Zendesk or similar CS platform implementation
Data-driven with experience in reporting and dashboards
Cross-functional collaboration with product, marketing, and content teams
Excellent communication and leadership
Bachelor's degree or equivalent required

🎁 Benefits

Equity package
Comprehensive benefits
Professional development and leadership programs
Opportunity to lead a mission-driven customer experience

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