Related skills
b2b saas account management customer success renewals pricing📋 Description
- Evolve CS into a value-driven expansion motion.
- Commercial–CS hybrid role: strategic and hands-on.
- Move CS from reactive support to proactive, outcome-driven engagement.
- Support renewals, expansion readiness, and complex conversations.
- Partner with CS leaders and cross-functional teams for alignment.
- Drive CS to protect and grow revenue.
🎯 Requirements
- 8+ years in CS, AM, Commercial Strategy, Sales, or hybrid CS/Sales in B2B SaaS.
- Proven renewals, expansions, and pricing or scope experience.
- Strong commercial judgment with a customer-first, consultative mindset.
- Experience coaching senior ICs and managers on deal strategy.
- Comfortable navigating ambiguity; translate to clear recommendations.
- Strategic thinker who is practical and execution-focused.
🎁 Benefits
- Equity opportunities
- Health benefits, including 401(k)
- Opportunities for professional growth
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