Director of Fraud Operations

📋 Description

• Own end-to-end fraud ops, including detection, disputes, and chargebacks.
• Lead internal teams and vendor relationships; drive automation and QA.
• Scale operations 4x using data, automation, and AI-enabled tools.
• Maintain fast, high-quality fraud support with strong CX focus.
• Partner with Product, Engineering, Data, and Customer Experience.
• Define metrics, monitor quality, and ensure SLAs are met.

🎯 Requirements

• 7+ years in fraud operations, disputes, or risk in fintech/payments.
• Vendor management experience; drive performance improvements.
• Excel proficiency and basic statistics for forecasting.
• Ability to leverage automation/tech to scale ops; not headcount heavy.
• Data-driven decisions; define metrics and surface insights.
• Cross-functional communication and stakeholder management.

🎁 Benefits

• Competitive compensation and equity.
• Flexible paid time off.
• Fully covered healthcare and dependent coverage.
• One Medical access and option for FSA.
• 20 weeks paid parental leave for primary caregiver; 8 for others.
• Access to industry-leading technology across units.