Related skills
saas remote leadership client success enterprise📋 Description
- Lead and mentor the Enterprise Client Success teams with strategy and metrics
- Hire, train, and develop a world-class CS team
- Drive customer lifetime value and growth through the customer journey
- Represent the voice of the customer to internal stakeholders
- Partner with sales to ensure leads are effectively handled
- Travel as needed and maintain renewal rate targets
🎯 Requirements
- 10+ years of client success / account management experience
- Enterprise-level client relationship management experience
- Leadership in CS/Professional Services; sales experience considered
- Experience managing teams
- Exceptional written and verbal communication skills
- Ability to travel throughout the year, including weekends
🎁 Benefits
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it
- 11 paid holidays
- Health Savings Account with employer match
- 100% Company-Paid Parental leave
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