Director of Engineering - Hosting

📋 Description

• Own the hosting infrastructure roadmap, driving reliability, scalability, and performance across hundreds of thousands of customer sites and billions of monthly requests.
• Lead and mentor Engineering Managers and senior engineers, building a high-performing, ownership-driven team.
• Drive architectural decisions for large-scale distributed systems, focusing on edge delivery, caching, database operations, and multi-tenant infra.
• Define and enforce SLOs, observability standards, and incident response practices to keep the platform stable and customers confident.
• Manage critical customer escalations directly, understanding the technical depth of customer workloads and communicating clearly under pressure.
• Balance technical debt against platform stability and make principled trade-offs as the system scales.

🎯 Requirements

• 12+ years of engineering experience with 3+ years managing other managers.
• Background at a company that sells a cloud service, operating infrastructure customers depend on and pay for.
• Proven track record leading high-performing engineering teams through meaningful technical transformation.
• Executive-level communication skills; able to translate complex infrastructure concepts for product, sales, and executive audiences.
• Deep experience with on-call operations and customer escalation management at scale.
• Advanced knowledge of GCP, AWS, or Azure and container orchestration systems (Kubernetes).

🎁 Benefits

• Industry-competitive compensation and equity plan.
• PTO, PSL, and 12 paid company holidays.
• Full medical coverage (Extended health care, dental, vision).
• Top-of-line equipment.
• In-office workspace (Vancouver, BC Canada).
• Monthly learning stipend for wellness, reading and LinkedIn Learning for continued development.