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forecasting customer success saas onboarding ai📋 Description
- Lead US CS across MM + SMB; oversee post-sales motion.
- Inherit 4 CSMs in SF & NY; scale to 8-10 by year end.
- Own GRR and NRR targets; drive onboarding, adoption, expansion.
- Recruit, develop, and performance-manage top CS talent.
- Build operating rhythms for repeatable CS execution.
- Partner with global CS leadership to elevate the CS org.
🎯 Requirements
- 2–3+ years of CS leadership in high-growth VC-backed B2B SaaS.
- Proven CS team-building/scaling in a high-growth setting.
- Direct revenue ownership; expansion and retention motions.
- AI-native approach; actively use AI to boost team output.
- Operational rigour; pragmatic, scalable playbooks and rhythms.
- Based in San Francisco or relocating; hybrid work with in-office time.
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