Related skills
customer success saas enterprise software process improvement implementation📋 Description
- Lead CX operations across the customer lifecycle with cross-functional partners.
- Build processes, metrics, and teams to drive growth, satisfaction, and retention.
- Manage executive-level customer relationships during implementations and onboarding.
- Remove blockers and enable delivery with scalable processes and tools.
- Travel up to 25% as required.
🎯 Requirements
- Bachelor’s degree in Business, Economics, Healthcare Administration or related field.
- 8+ years in implementation, customer success, PM, or delivery in healthcare tech.
- 4+ years in a leadership role managing implementation or delivery teams.
- Proven ability to lead complex implementations with a solutions-oriented mindset.
- Experience implementing healthcare workflow/operational tech preferred.
- Willingness to travel up to 25%.
🎁 Benefits
- Impactful work improving healthcare efficiency and patient outcomes.
- Remote flexibility with access to Winter Park, FL office.
- Competitive base pay plus equity and bonus eligibility.
- Full benefits: unlimited PTO and 401k with employer match.
- Growth opportunities and professional development.
- Inclusive culture and diverse team.
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