Related skills
salesforce google sheets tableau excel omni📋 Description
- Architect and evolve our customer success ops strategy to enable scalable AI-powered excellence.
- Design and implement AI-first CS ops solutions; optimize staffing and lifecycle management.
- Build end-to-end CS ops architecture; forecast headcount, capacity, and territory.
- Lead exec-facing dashboards and reporting on KPIs like NRR and GRR.
- Collaborate with cross-functional partners in revenue ops, GTM systems, analytics, product, and finance to align data and processes.
- Partner with the chief customer officer to orchestrate cross-functional initiatives and complex projects.
🎯 Requirements
- 7+ years of progressive experience in go-to-market operations, ideally within CS ops, revenue ops, or high-growth management consulting, preferably in the B2B SaaS / AI space.
- Proven expertise in architecting and optimizing customer lifecycle management, recurring revenue models, and operational workflows for enterprise-level clients.
- Deep technical proficiency with Salesforce as a source of truth, advanced analytics tools (Omni, Tableau), spreadsheet modeling (Excel/Google Sheets), and a strong understanding of AI tooling.
🎁 Benefits
- Generous PTO and company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and Health Savings Account options
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