Related skills
customer success people management saas strategic planning cross-functional collaboration📋 Description
- Lead a team of 7 CS Managers and Associates in Strategic & Plaintiff segments.
- Develop a CS roadmap and required team training to achieve outcomes.
- Build deep, strategic relationships with customers and drive value.
- Collaborate cross-functionally with Sales, Product, Engineering, Finance, Marketing.
- Identify and track metrics such as NCR, NDR, CSQLs, and Moments that Matter CTAs.
- Inspire and develop your team to be Trusted Advisors and consultants.
🎯 Requirements
- 8+ years leading CS or post-sales in SaaS with people mgmt and owning a book of business.
- Strategic operator who defines segment vision and translates it into data-driven plans.
- Strong people leader who coaches, delegates, provides timely feedback, and holds teams accountable.
- Champion diversity, equity, inclusion, and belonging in leadership.
- Clear written and verbal communication; proactive status updates and alignment.
- Deeply customer-centric with long-term relationships and value delivery.
🎁 Benefits
- Annual learning & development stipend
- Equity program
- 401(k) with company matching
- Health, dental, and vision
- Flexible Spending Accounts for health and dependent care
- Paid parental leave and ~10 days of sick leave per year
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