Related skills
customer success saas leadership cross-functional data-driven📋 Description
- Lead a team of 7 CSMs and CSAs in Strategic and Plaintiff segments.
- Own post-sale experience and value realization for customers.
- Develop CS roadmap; train and scale processes to deliver outcomes.
- Build deep, strategic relationships and manage escalations.
- Collaborate cross-functionally with Product, Engineering, Sales, Finance, and Marketing.
- Inspire and develop the team as trusted advisors and consultants.
🎯 Requirements
- 8+ years in SaaS CS or post-sale leadership with people mgmt.
- Strategic operator who defines vision, goals, and metrics.
- Strong people leadership; coach, delegate, and hold teams accountable.
- Customer-centric mindset; data-driven decisions and risks management.
- Excellent written and verbal communication; cross‑functional influence.
- Willing to travel to meet customers and team members as needed.
🎁 Benefits
- Salary range: $201,000 - $254,000; incentive pay eligibility.
- Equity program.
- 401(k) retirement plan with company matching.
- Health, dental, and vision coverage.
- FSAs for health and dependent care.
- Paid parental leave; 17 vacation days + 11 holidays.
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