Related skills
crm low-code account management saas ai📋 Description
- Lead CS org to drive net revenue retention across enterprise customers.
- Scale and mentor CS teams to maximize renewals and expansion.
- Shape post-sales strategy with VP of Customer Success.
- Manage strategic accounts, renewal timelines, and expansion opportunities.
- Lead executive reviews and measure ROI across segments.
- Develop customer advocacy with Marketing and reference programs.
🎯 Requirements
- Industry Leadership: 8+ years in post-sales leadership in SaaS.
- Management Experience: 4+ years building and scaling enterprise CS teams.
- Revenue Proven: Successful ownership of NRR and expansion.
- Technical Depth: Engage data/AI/engineering stakeholders in large deployments.
- CRM Expertise: Direct experience with CRM space.
- Insurance Knowledge: Deep insurance industry knowledge.
🎁 Benefits
- Career Growth Opportunities
- Engaging Work Culture
- Top-Tier Compensation
- Equity Package
- Healthcare Coverage
- PTO
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