Related skills
cloud saas iam gainsight partner success📋 Description
- Develop and execute CS strategy aligned with business objectives.
- Set goals and KPIs to drive partner satisfaction, retention, growth.
- Lead and grow a high-performing Partner Success team.
- Build strong relationships with key partners; escalate issues as needed.
- Oversee CS processes/tools for scalability with a digital-first approach.
- Own renewal and expansion strategy with cross-functional collaboration.
🎯 Requirements
- 8+ years in Customer Success or related roles.
- 4+ years in a leadership role within a cybersecurity SaaS company.
- Knowledge of Identity and Access Management (IAM) preferred.
- Strong knowledge of cloud, hybrid, and on-prem IT architectures.
- Proven senior CS leadership in SaaS with growth and churn improvements.
- Experience with CS platforms such as Gainsight.
🎁 Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Daily Catered Lunches
- Employee Recognition Programs
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