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fhir hl7 epic hipaa athena📋 Description
- Step into high-impact customer relationships from day one.
- Work with founders and cross-functional teams (Sales, Product, Eng, Marketing).
- Own outcomes for our most strategic customers.
- Lead onboarding and lifecycle of customer relationships.
- Build scalable CS processes, rhythms, and culture.
- Travel to meet customers and deepen partnerships.
🎯 Requirements
- 10+ years leading CS for a B2B software company.
- Proven scaling CS from early customers to hundreds of accounts.
- Experience managing complex, high-stakes relationships.
- Strong executive communication with customers and teams.
- Deep ownership mentality to solve problems end-to-end.
- Player-coach mindset with passion for building teams.
🎁 Benefits
- Comprehensive healthcare and unlimited vacation.
- July 4 half-week and year-end break.
- In-office 5 days/week.
- International team across US, UK, Canada.
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