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account management customer success saas change management cross-functional collaboration📋 Description
- Lead the Canadian Customer Success leadership team to scale processes and growth.
- Manage CSMs and Enterprise AMs to drive adoption, value, renewal, expansion.
- Develop segment playbooks and programs to meet client goals while hitting revenue quotas.
- Partner with Engineering, Product, Enablement, Sales and Support for positive outcomes.
- Drive continuous improvement: OKRs, processes and customer journey.
- Hire, mentor, develop talent with rigorous interview standards.
🎯 Requirements
- 10+ years leading distributed B2B SaaS teams
- Experience managing CS, AM, and Sales orgs
- Strong passion for CS and Motive's mission
- Budget management and resource allocation
- Sales pipeline management experience
- Cross-functional influence without direct authority
- Executive-level relationship management and escalations
- Bachelor's degree required; MS or MBA preferred
🎁 Benefits
- Health, dental, and vision benefits
- Paid time off and sick time
- Short-term and long-term disability coverage
- Life insurance
- 401k contribution
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