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data analytics customer success salesforce gainsight churnzero📋 Description
- Set the multi-year CS strategy and operating model for Enterprise.
- Lead, coach, and grow a high-performing CS team (managers and ICs).
- Build global CS playbooks for onboarding, adoption, and renewal.
- Partner with Sales on coverage, renewal strategy, and expansion planning.
- Represent the voice of the customer to Product and Engineering to influence roadmap.
- Own CS operations: processes, forecasting, documentation standards, and CRM/CS platforms.
🎯 Requirements
- 8+ years in B2B SaaS CS; 4+ years leading people.
- Proven success leading high-touch and digital CS models.
- Strong ops focus; builds processes, playbooks, health scores.
- Excellent cross-functional leadership with Sales, Product, Support, Ops.
- Data/AI tooling to drive NRR, MAU, adoption, efficiency.
- CRM/CS tools mastery (Salesforce, Gainsight, Planhat, ChurnZero, Totango).
🎁 Benefits
- Culture of Innovation and Collaboration.
- Drone Certification – full backing to obtain FAA Part 107.
- Flexible Work Arrangements – remote-first with flexible schedules.
- Paid Family Leave – time off for family moments.
- Comprehensive Healthcare Coverage – plans to support well-being.
- Career & Growth Development – ongoing learning opportunities.
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