Director of Customer Success

📋 Description

• Lead and develop a high-performing team of Customer Success Managers.
• Oversee strategic relationships with executives, ensuring alignment and trust.
• Drive customer success strategy to maximize value, satisfaction, and retention.
• Collaborate cross-functionally with Sales, Product, Eng, Support, and Exec teams to improve products and services.
• Monitor team metrics and resources; drive operational excellence.
• Identify and pursue expansion opportunities with Account Management.

🎯 Requirements

• 10+ years in CS/Account Mgmt; 6+ years in leadership (HR-Tech or SaaS preferred).
• Strong problem solving with data-driven decisions.
• Excellent written and verbal communication, executive-facing.
• Integrity, transparency; inclusive with diverse teams.
• Inspires others; drives excellence with a positive, proactive mindset.
• Willing to travel domestically up to 25%.
• A-player mindset with bias for action; ownership and accountability.

🎁 Benefits

• Fast-paced, collaborative environment
• Learning and development allowance
• Competitive cash and equity, with advancement opportunities
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility/adoption
• Flexible PTO policy
• Monthly wellness stipend