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account management customer success saas enterprise software ai📋 Description
- Lead Retailer Success for enterprise software; drive NRR, GRR, expansion, adoption, and CSAT.
- Build senior CS bench by hiring and ramping L7 Principal Growth Strategists.
- Manage AGM pods; set standards for QBR quality, growth, and renewals.
- BD-led environment; own post-sale accountability; surface churn and expansion early.
- Partner with Enterprise Architecture on shared accounts for cross-org alignment.
- Own the transformation roadmap: talent, comp, cadence, tooling for strategic CS.
🎯 Requirements
- 8+ years in enterprise CS, account management, or post-sale leadership.
- Direct leadership of a CS org responsible for post-live growth and expansion.
- Experience managing managers (M2/Senior Manager) and developing leaders.
- Own CS book or post-sale P&L of $50M+ ARR with NRR/GRR outcomes.
- Proven success in a BD- or Sales-led environment; shared standards.
- Executive presence with VP/SVP/C-level; deliver hard news and rebuild trust.
🎁 Benefits
- Flex First remote work policy.
- New hire equity grant and annual refresh grants.
- Comprehensive benefits package.
- Remote-friendly culture with collaboration opportunities.
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