Related skills
customer success renewals upsell gainsight sfdc📋 Description
- Drive regional customer success strategy, health metrics, and adoption playbooks.
- Hire, develop, and retain high-performing Customer Success Managers.
- Act as executive sponsor; travel for on-site meetings and EBRs across Europe.
- Collect product feedback; influence roadmap and go-to-market plans.
- Own customer advocacy programs, including advisory boards.
🎯 Requirements
- 10+ years of Customer Success experience and 2-5+ years leading CS or Sales teams.
- Proven experience in driving revenue performance (retention and growth).
- Excellent communication; motivate teams and influence outcomes.
- Strong executive presence; develop deep C-suite relationships in complex accounts.
- Analytical problem-solving to assess performance and health.
- Entrepreneurial drive; comfortable in ambiguous, fast-changing environments.
🎁 Benefits
- Globally distributed team; choose to work from home, a Coursera hub, or coworking space.
- Virtual hiring and onboarding process.
- Coursera is an Equal Opportunity Employer; accommodations upon request.
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