Related skills
account management customer success strategic planning cross-functional collaboration leadership📋 Description
- Lead the Customer Success team and own onboarding, adoption, renewals, and upsells.
- Manage strategic accounts; ensure value via Quarterly Business Reviews and ongoing engagement.
- Drive retention, reduce churn, and improve NPS and CSAT.
- Define and optimize customer lifecycle touchpoints and reporting standards.
- Collaborate cross-functionally to improve service delivery and inform product.
- Build and coach a high-performance team and foster a customer-centric culture.
🎯 Requirements
- 10+ years in CS/Service Delivery/Relationship Mgmt, with 4+ years leading teams.
- Experience in cybersecurity, MSP/MSSP, or IT infrastructure.
- Proven success in growing customer relationships and driving revenue.
- Strong analytical, project management, and communication skills.
- Experience working with complex, enterprise-level clients.
- Bachelor’s degree required (MBA preferred); PMP or related certs a plus.
🎁 Benefits
- Competitive compensation and benefits.
- Training opportunities and personal skills development.
- Opportunities for professional advancement.
- Diversity and inclusive workplace culture.
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