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customer success saas churn reduction regulated industries executive engagement📋 Description
- Own post-sale lifecycle: hypercare, adoption, optimization, and managed services.
- Oversee health governance, churn reduction, exec engagement, and scalable ops.
- Partner with Implementation, Product, Engineering, and Sales to align on success.
- Lead executive-level engagement for priority and at-risk accounts.
- Ensure smooth transition from Implementation to CS and Managed Services.
- Work cross-functionally to prioritize client needs and regulatory changes.
🎯 Requirements
- 7–10+ years in CS, AM, or Operations leadership within SaaS.
- 5+ years people leadership (managing managers or senior ICs).
- Strong knowledge of life sciences commercial compliance (HCP, transparency).
- Experience with enterprise pharma, biotech, or medical device.
- Proven success improving retention, reducing churn, and driving expansion.
- Cloud-based SaaS experience; Bachelor's degree required; advanced degree a plus.
🎁 Benefits
- Merit-based pay – base salary plus bonus
- Remote work: open to candidates anywhere in the US
- Unlimited PTO, holidays, and sick leave
- 401k + match
- Comprehensive health, dental, and vision insurance
- Paid parental leave; wellness perks incl life and disability insurance
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