Related skills
change management stakeholder management team leadership operations wellness industry📋 Description
- Recruit, onboard, and develop Partner Success Managers across markets.
- Set performance expectations; coach; build accountability culture.
- Escalation point for complex partner situations and ops challenges.
- Own health of partner success function; ensure white-glove experiences.
- Build relationships with senior stakeholders at partner accounts.
- Identify trends across locations; translate insights into improvements.
🎯 Requirements
- 7+ years in customer success, account mgmt, or hospitality ops; 3+ yrs people mgmt.
- Proven track record leading field-based or distributed teams.
- Deep familiarity with wellness, fitness, or hospitality industry.
- Strong strategic thinking; willing to dive into the weeds when needed.
- Excellent communication and relationship-building across levels.
- Comfortable in a fast-moving, early-stage environment.
🎁 Benefits
- Join a trailblazing tech company transforming wellness.
- Make a difference with a product that empowers healthier living.
- Team culture driven by passion, ambition, inclusion, curiosity.
- Personal and professional growth with the company.
- Complimentary massages at NY HQ and partner locations.
- Medical, vision, and dental insurance provided.
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