Oversee daily CS team operations and performance.
Organize customer events, programs, and User Groups.
Direct strategy for customer communications and engagement.
Nurture customers via education, training, calls, and surveys to reduce attrition.
Advocate for customers; document feedback for internal teams.
Build cross-functional relationships to drive product adoption and releases.

🎯 Requirements

Proficiency in understanding customer needs and managing expectations.
Ability to solve problems and resolve client issues.
Salesforce or other CRM experience.
Strong analytics to detect patterns and drive improvements.
Bachelor’s degree or equivalent; 7+ years CS leadership.
Excellent interpersonal skills; collaboration with stakeholders.

🎁 Benefits

Unlimited Paid Time Off
Paid Holidays
401(k) Retirement Plan
Medical, Dental, and Vision plans
Short-term Disability and other insurance
HomeBuying incentive near work

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