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crm slack data analytics customer success onboarding📋 Description
- Build and own the customer success function from ground up (onboarding, training, expansion)
- Design scalable onboarding systems, incl. a "trainer of trainers" model
- Lead post-sale engagement across government and commercial accounts
- Develop processes, playbooks, and training programs for large-scale deployments
- Partner with sales to ensure seamless handoffs and post-sale outcomes
- Collaborate with product and engineering to translate feedback into product improvements
🎯 Requirements
- 7–12+ years in customer success, solutions engineering, or forward-deployed roles
- Proven experience building or scaling CS functions in high-growth environments
- Experience working with government, defense, or deep tech customers
- Experience supporting complex, high-touch deployments with technical stakeholders
- Experience designing onboarding, training, or enablement programs at scale
- Experience working cross-functionally with sales, product, and engineering teams
🎁 Benefits
- Define and scale the customer success function at Integrate
- Join a deep-tech, defense-focused team
- Collaborate across sales, product, and engineering
- On-site Seattle Ballard office; some travel
- Impactful work deploying for high-stakes environments
- Trainer-of-trainers enablement culture
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