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data analytics customer success saas enterprise digital health📋 Description
- Lead enterprise customer lifecycle; own retention, adoption, time-to-value, expansion readiness.
- Build executive relationships with C-suite, benefits teams, external partners.
- Own and evolve CS motion: implementation practices, engagement, QBRs, metrics.
- Mentor CS Managers; coaching, performance feedback, career development.
- Partner with Sales for handoffs, account planning, renewals, expansion.
- Oversee complex implementations; ensure on-time, on-value delivery.
🎯 Requirements
- 8+ years in enterprise CS or related roles with leadership.
- Experience building and leading high-performing CS teams.
- Background with enterprise customers in digital health or SaaS.
- Experience with Fortune 1000 or multi-geo deployments.
- Proven ability to influence executive stakeholders.
- Strong communication, storytelling, and analytical skills.
🎁 Benefits
- Stimulating, fast-paced environment with room for creativity.
- Career development and competitive salary.
- Flexible hours; remote work with unlimited vacation.
- Access to health and well-being program (digital therapist).
- Remote-first company; paid holidays and 401(k).
- Equity shares and parental leave.
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