Related skills
crm data analysis salesforce business intelligence capacity planning📋 Description
- Design and implement the metrics program to track performance
- Develop real-time dashboards for delivery quality and health
- Establish operating model and review cycles for capacity and outcomes
- Drive process improvements for complex business processes
- Assist in pricing and revenue models for service offerings
- Translate operational insights into strategic recommendations for exec leadership
🎯 Requirements
- 8+ years in business operations with 3+ years in leadership
- Proven metrics infrastructure and performance management experience
- Strong analytical skills: coverage models, capacity planning, data tools
- Experience with CRM (Salesforce strongly preferred) and BI tools
- Track record implementing standardized processes in high-growth services
- Exceptional stakeholder management and cross-functional influence
- Strong project management with multiple concurrent initiatives
- Ability to tell stories with data and drive action
🎁 Benefits
- Flexible PTO plus 14 holidays
- $1,500 annual Learning & Development stipend
- Company-sponsored team celebrations
- Employee Assistance Program
- Headspace access
- 401K contribution and stock options
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