Related skills
ux product data-driven workflows policies📋 Description
- Own the end-to-end customer journey from first question to loyalty
- Turn customer data and feedback into policy, flows, messaging, and features
- Define premium service (VIP, white glove) and make it real
- Lead a global support team with systems, training, and culture
- Partner with Product, Marketing, and Ops to influence what we build
- Design how we speak: voice, tone, macros, messages, and microcopy
🎯 Requirements
- Background in CX, Product, or UX with systems mindset
- Strong writer with product instincts
- Treat CX as a strategic product, not only support
- Turn insights into policy, flows, and features
- Data-driven, customer-centric, action-oriented
- Able to move fast and drive cross-functional work
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