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data analytics ai customer experience leadership kpis📋 Description
- Lead global CX teams and drive a multi-million-dollar operation.
- Shape strategy and deliver outcomes that matter to customers.
- Own KPIs: time-to-value, CSAT, revenue retention.
- Partner with Product & Engineering to integrate CX workflows in Homebase app.
- Build and scale a high-performing support and payroll team.
- Leverage AI & automation to reduce manual work and improve consistency.
🎯 Requirements
- Bachelor's degree or equivalent experience.
- Proven record building exceptional teams.
- Data-driven, analytical with systems thinking.
- Strong emotional intelligence and ownership mindset.
- Experience collaborating with Product and Engineering.
- Prior sales experience as an individual and leader.
🎁 Benefits
- Stock options + 401(k) with 4% match
- Medical, dental, vision coverage + FSA options
- Unlimited PTO + company holidays
- AI tools access for builders
- Up to 12 weeks paid parental leave
- Hybrid rhythm: Monday-Thursday in-office
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