Directly lead Professional Services, Customer Success, Workforce Enablement & Partner Success.
Coach managers and ICs; set clear expectations and standards.
Build culture of accountability, empathy, and continuous improvement.
Design onboarding, ramp, and ongoing training for scalable delivery.
Translate priorities into clear goals, sequencing, and accountability.
Drive non-linear CX scaling with AI-augmented workflows.

🎯 Requirements

8–12+ years in CX, CS, Partner Success, or related roles.
Proven people manager; leads managers; drives accountability.
CX lifecycle design, enablement, and health metrics.
Experience with Gainsight; health scoring; automation.
Scale CX ops through processes, digital engagement, automation.
Manage multi-stakeholder or grant-funded programs.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot