Related skills
account management salesforce google sheets renewals google docs📋 Description
- Manage a portfolio of assigned accounts; retain and expand Civitas investments.
- Build long-term advisor relationships with President/Provost/C-level stakeholders.
- Own Success Planning and oversee renewals; identify upsell opportunities.
- Liaise with cross-functional teams to drive adoption and ROI.
- Track customer health and renewals in SFDC; report ACV/close dates.
- Identify strategic value; act as customer advocate and escalation path.
🎯 Requirements
- 12+ years of relevant work experience in US universities; leadership/management.
- Experience delivering formal executive reviews to AVP/VP/C-level executives.
- Confident in challenging customers; escalate risks early to stakeholders.
- Ability to manage 15-20 accounts across timelines and milestones.
- Experience with cross-functional team coordination.
- Experience using Salesforce and Google Docs/Sheets/Slides.
🎁 Benefits
- 100% remote work environment; work from anywhere (U.S. business hours).
- Unlimited, flexible PTO.
- Monthly stipend for home office, professional development, or wellness.
- Semi-annual pay reviews and market-rate adjustments.
- Generous parental leave policy.
- Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation.
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