Director of Collections Strategies

📋 Description

• Lead collections strategy for personal and student loan programs.
• Design customer-first recovery strategies across the delinquency lifecycle.
• Select and manage third-party vendors with clear performance expectations.
• Use data, testing, and cross-functional partnership to scale compliant collections.
• Shape long-term collections models, balancing vendors and in-house builds.

🎯 Requirements

• 10+ years in consumer lending collections with strategy ownership.
• Deep knowledge of operations, compliance, and vendor management.
• Track record of improved recovery with strong customer experience.
• Highly analytical and data-driven decision making.
• Strong cross-functional communicator across Risk, Product, Ops, Legal, Compliance, and Data.

🎁 Benefits

• Health, Dental, and Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• 401(k) plan with company match
• Tuition reimbursement