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data analysis customer success stakeholder management cross-functional collaboration b2b📋 Description
- Lead Brasil operations, ensure high performance in support and operational quality.
- Proactively identify, prevent, and resolve complex operational issues, anticipating risks.
- Act as the main stakeholder between internal teams (CS, Product) and clients, aligning priorities.
- Transform client interactions into opportunities for improvement; eliminate root causes.
- Promote client insights across the organization to drive product and process improvements.
- Balance client requests with Wellhub's strategic vision and business goals.
🎯 Requirements
- Advanced English mandatory for daily global interaction.
- Experience in operations, customer support, or quality; B2B/tech preferred.
- Strong analytical skills to identify patterns, root causes, and solutions.
- Proven stakeholder management with executives and cross-functional teams.
- Leadership in team management and fast-paced ops.
- Global operations experience is a strong plus.
🎁 Benefits
- WELLHUB: Free Gold+ membership with gyms, digital programs, and family add-ons.
- WELLZ: Emotional wellbeing program with therapy sessions and content.
- HEALTHCARE: Health, dental, and life insurance.
- FLEXIBLE WORK: Hybrid and remote options with home office reimbursement.
- FLEXIBLE SCHEDULE: Schedule aligned to time zones and team needs.
- PAID TIME OFF: Vacations after 6 months plus extra days yearly.
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