Related skills
lms saas change management onboarding ai📋 Description
- Lead a 50+ onboarding & enablement team to drive revenue.
- Partner with Sales, AM, Support, Ops, and Product to accelerate adoption.
- Build scalable onboarding with digital, automated, AI-enabled solutions.
- Connect pre-sale, onboarding, go-live, and post-live support into one journey.
- Establish metrics, dashboards, and governance to improve performance.
- Salary range: USD 102,258–$153,387 with 20% bonus potential.
🎯 Requirements
- 10+ years in onboarding, implementation, or customer success in SaaS.
- 5+ years leading leaders and multi-layered teams in high-growth SaaS.
- Proven track record improving time-to-value, speed, and outcomes.
- Experience designing or scaling tiered service models (high-touch to self-serve) with AI focus.
- Strong cross-functional collaboration with Sales, AM/CS, Support, Ops, and Product.
- Data-driven with metrics and operating discipline; change management.
🎁 Benefits
- Medical, dental, and vision coverage.
- Generous vacation, sick days, and paid holidays.
- Global leave benefits including parental and grandparent leave.
- 401(k) with employer matching.
- Wellness benefits (Headspace) and webinars.
- Hybrid-friendly with work-from-home support.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!